UNIVERSITY GAMES SUSHI PIXEL PUZZLE CODE
Item number of the product located in the bar code on every productĪ. To obtain the solution sheet for the Hanayama cast puzzles, please send an email to and provide the following: As long as the game/product was purchased recently (within 6 months), and is still a currently produced item, we will do our best to remedy any manufacturing problems.Ī. If you are unsatisfied with one of our products, please email us at describing the issue. Please call 80, and if the instructions are available, we will mail them to you.Ī. We sell our product at various Canadian retailers like Target, Wal-Mart, Homesense, TJMaxx and Amazon.ca.Ī. If you are interested in buying one of our products, you can order directly from or call 1-80 to order.Ī. University Games is a game manufacturer and distributor, so we sell directly to major retailers like Target, Wal-Mart and and local retailers only. Please email them to us at Can I order games directly from you?Ī. If you are playing another game and feel it deserves an expansion pack, we are happy to hear your suggestions. At this time, we are only producing expansion packs for Smart Ass and Smart A**. We’ve gone through all the question cards so many times that we all know the answers. However, please email and we will research for you. With discontinued games, or games produced by brands prior to our acquiring them, not all information is available. and we will see if that information is still available. If you are looking for instructions to one of our games, and do not see it listed on our website here ( Instructions and Solutions page) please email at which game instructions you need. Please note: When making a secondhand purchase, we highly encourage you to double check that the product has all the components.Ī. garage sales & thrift stores) are not covered by our replacement parts policy. Please email your inquiry to and we will do our best to assist you.Ī. If you are requesting parts for an older game, it is possible it is discontinued and parts/pieces are no longer available. As long as the game is still current/in production, we may be able to provide parts or pieces. We do not sell replacement parts/pieces for newly purchased items. **Games and puzzles purchased secondhand are not covered in our replacement policy**Ī. For a discontinued item, there is no guarantee we will have the part or piece that you need, but if you email us your inquiry, we will do our best to help you. Please note, we can only send replacement pieces for games and puzzles that are currently in production. For 3D Crystal Puzzles, please provide the piece number that is missing (use the instruction sheets provided on our website to identify the piece number). Name of retailer or online vendor where the game/puzzle was purchased.īriefly describe the issue with your game/puzzle. It begins with the letter “B” followed by six digits and the month/year (this code tells us when and where a product was made, so we can address any quality control issues). Name of product or provide item number (located beneath logo)īatch code: this number is either etched into the box, or printed at the end of the fine print. If your game or puzzle is missing a piece or is defective due to manufacturer error, please email the following information to : If you have any questions, please email us: Parts Policy: Please refer to our replacement parts policy below.
We recommend giving your search a few days to see if the piece shows up somewhere unexpected. It may be stuck in the box/packaging, dragged off by a pet or child, or snagged on a piece of clothing. If you believe you are missing a piece, be sure to search every nook and cranny of the room you were playing in before calling to report the piece as missing. Don’t panic! Puzzle and game pieces are tricky critters and sometimes wander out of sight. I need clarification on the rules of a game. Do you provide donations for charity organizations or families/individuals in need? How do I get a solution sheet for my Hanayama puzzle? My game is defective and the retailer will not accept a return. I don’t have access to a computer can you mail me the instructions and/or a solution sheet? I live in Canada, where can I find your games? Where can I find my game instructions on your website? What do I do about missing parts from a game purchased secondhand/from Goodwill? I lost a part to a game/puzzle, can I order replacement parts? My game or puzzle is missing pieces, what do I do? Please read before calling so we may assist you most efficiently.
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